Corona-virus Guidance for Asylum-Seeking Communities in the UK.

COVID-image-200313-2

This guidance is based on the government’s updated advice and health information for migrant and asylum-seeking communities in the UK.

  1. Covid-19 Guidance – Albanian 13.03.2020
  2. Covid-19 Guidance – Amharic 13.03.2020
  3. COVID-19-Guidance-ARABIC
  4. Covid-19 Guidance – Bengali 13.03.2020
  5. Covid-19 Guidance – Dari 13.03.2020
  6. Covid-19 Guidance – English 13.03.2020
  7. Covid-19 Guidance – Farsi 13.03.2020
  8. Covid-19 Guidance – French 13.03.2020
  9. Covid-19 Guidance – Hindi 13.03.2020
  10. Covid-19 Guidance – Kurdish Sorani 13.03.2020
  11. COVID-19-Guidance-Kurdish Kurmanji
  12. Covid-19 Guidance – Mandarin 13.03.2020
  13. Covid-19 Guidance – Pashto 13.03.2020
  14. Covid-19 Guidance – Portugese 13.03.2020
  15. Covid-19 Guidance – Somali 13.03.2020
  16. Covid-19 Guidance – Spanish 13.03.2020
  17. Covid-19 Guidance – Tigrinya 13.03.2020
  18. Covid-19 Guidance – Turkish 13.03.2020
  19. Covid-19 Guidance – Urdu 13.03.2020
  20. Covid-19 Guidance – Vietnamese 13.03.2020

Ways to contact Migrant Help

 

 

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Ways to contact Migrant Help

  1. The First Response Centre phone line 0808 8010 503
  2. Webchat (https://ellis.custhelp.com/app/chat/chat_launch)
  3. Email / Ask a Question (https://ellis.custhelp.com/app/ask/session)
  4. Self-service portal (https://ellis.custhelp.com/app/utils/login_form)

If you have reported an urgent issue to Migrant Help but have not received a response, you can escalate the issue to a manager:

  1. For issue reporting which covers maintenance, requests for assistance, problems with payments, lost aspen cards and complaints please try our email / ask a question or live chat using the links in point 2 and 3.

If you do not have the facility to use this then please email the escalations inbox below.

  1. escalations@migranthelpuk.org for cases that need escalating to a manager for the following: asylum payment issues, section 98 ‘S98’ and section 4 ‘S4’ (please also see point 7), negative move. Please also use for the following that have not been submitted to the Home Office – section 95 ‘S95’, change of circumstance applications ‘COCs’ and additional support applications.
  2. S98@migranthelpuk.org – for requested evidence relating to S98 applications. As a temporary measure you can request an urgent call back for S98 IA and S4 applications if you are unable to get through by phone.
  3. Submissions@migranthelpuk.org – for communications relating to section 95, section 4, COCs that have been submitted to the Home Office.
  4. outreach@migranthelpuk.org – to request assistance from Migrant Helps outreach team for service users who have specific needs, are at risk or unable to use the above methods.
  5. ASCorrespondence@migranthelpuk.org – to be used for all communications relating to asylum support including supporting documents for support applications such as S95, S4 and COC’s.
  6. positivemoveon@migranthelpuk.org – to report / raise issues with our positive move on service. This can also be used to request reinstatement for BRP / Discontinuation letters not received following a positive decision on the service users asylum case.
  7. To raise a formal complaint about Migrant Help, our subcontractors, the accommodation providers and the Home Office please contact us using the below:
  8. https://www.migranthelpuk.org/forms/complaint-form-1

 

Music from Everywhere, for Everyone! SASS Fundraiser

Friday 25th October – 9:30pm till late

A wonderful event planned by local supporters to raise much-needed funds for Swansea Asylum Seekers Support. A fantastic opportunity to dance the night away to funk, soul dub and reggae from around the world. Entry is £5 on the door (free to asylum seekers)

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SASS is a community of Swansea people, including refugees and asylum seekers. They are “Newcomers and Locals United”.

  • Think of any country in the news because of war, persecution, and chaos. Survivors are here in Swansea. We welcome them.
  • For nearly 20 years, SASS has helped uprooted people find sanctuary, peace, and start a new life in Swansea. The need keeps growing.
  • They have 100 volunteers help out at their friendly drop-ins or give destitute asylum seekers temporary homes.
  • They link with all the different projects which also welcome asylum seekers in and around Swansea.

Please support SASS – Keep Swansea welcoming!

Let’s Dance! Fundraising event for SASS

sassdance

Join us 12th October for a 70s/80s night fundraising for Swansea Asylum Seekers Support Group

 

About this Event

Remember the 70s/80s?

Join us Saturday 12th October

Let’s Dance

7.30pm – til late

Swansea Dockers Club, St Thomas, SA1 8BT

Tickets £10 – asylum seekers free.

All proceeds go to Swansea Asylum Seekers Support Group

 

For tickets email sandra.richards@assembly.wales or ring on 01792 460836

or use Eventbrite – https://www.eventbrite.co.uk/e/lets-dance-tickets-69983611867

 

SWANSEA ASYLUM SEEKERS SUPPORT

  • SASS is a community of Swansea people, including refugees and asylum seekers. They are “Newcomers and Locals United”.
  • Think of any country in the news because of war, persecution, and chaos. Survivors are here in Swansea. We welcome them.
  • For nearly 20 years, SASS has helped uprooted people find sanctuary, peace, and start a new life in Swansea. The need keeps growing.
  • They have 100 volunteers help out at their friendly drop-ins or give destitute asylum seekers temporary homes.
  • They link with all the different projects which also welcome asylum seekers in and around Swansea.
  • Please support SASS – Keep Swansea welcoming!

If you can’t make the fundraising event but would like to donate to SASS instead I have attached the details on how you can donate.

Thank you for your support!

Julie

Julie James AM for Swansea West

Sandra.richards@assembly.wales

Telephone number: 01792 460836

Cardiff Bay: 0300 200 7137

www.juliejamesam.co.uk

1st Floor

11 Wind Street

SWANSEA

SA1 1DP