Role Overview
Desk Duty Volunteers are the first point of contact at our drop-ins, offering a warm welcome to all who attend. They help sign in members using our monitoring paperwork, assisting non-English speakers in the process. This role is vital for ensuring accurate attendance records, which help with fundraising, planning, and service development.
Desk Duty Volunteers also support newcomers, guiding them toward relevant activities and services, ensuring they feel included and supported in the community.
Responsibilities
- Welcoming community members as they arrive at drop-in sessions.
- Assisting members in signing in, ensuring accurate data collection.
- Using monitoring paperwork to record attendance, including:
- Overall numbers
- Gender and age groups
- First language
- Postcode information
- Helping to identify and support newcomers, encouraging engagement in activities.
- Directing members to relevant teams or services based on their needs.
- Being trained in fire evacuation procedures to ensure safety.
Skills and Qualities
- Friendly and welcoming attitude.
- Ability to engage with people from diverse backgrounds.
- Attention to detail for accurate record-keeping.
- Willingness to work as part of a team and communicate effectively.
- No prior experience necessary, training provided.
Time Commitment
- Volunteers can commit weekly, fortnightly, or monthly, based on availability.
Support & Benefits
- Full training provided, including fire safety procedures.
- A key role in helping shape and improve services based on attendance data.
- References available for job applications.
- The opportunity to build connections and support asylum seekers and refugees.
Volunteer Inductions
All new volunteers are invited to attend an induction session where they will learn about SASS, our mission, and key facts about the UK asylum system. The session also provides an overview of the different volunteer roles available, helping new volunteers find a role that best suits their skills and interests.
Volunteer Wellbeing & Feedback Sessions
To ensure volunteers feel supported and valued, we hold periodic wellbeing sessions where volunteers can discuss their experiences, provide feedback, and explore new opportunities within SASS. These sessions help us improve our work while creating a supportive and inclusive environment for all volunteers.
Contact Wayne: Email: vol.sbassg@gmail.com– Mobile/Whatsapp: 07853 717017
SASS Community Drop-ins
Fridays: 4pm – 7pm – St James Parish Hall, Walters Road, Swansea. SA1 4QA
Google Maps
Saturdays: 12pm – 3pm – York Place Baptist Church, 1 York St, Swansea. SA1 3LZ
SASS Links
About SASS: www.sass.wales/about-sass/
SASS News: www.sass.wales/news/
SASS Directory: www.sass.wales/sass-directory/